List of active policies
|The Learners Portal||Site policy||All users|
|Covid-19||Other policy||All users|
|Brighton Holistics Terms and Conditions||Site policy||All users|
|Assessment Malpractice Policy||Site policy||All users|
|General Data Protection Regulation (GDPR) Policy Statement||Site policy||All users|
Welcome to the Brighton Holistics Learners Portal
Before you can access the portal, we have to show you some polices this is an accreditation and regulation requirement. You will only need to read these once. Once you have read these, the system will remember that you have read these.
The Brighton Holistics Learners Portal had been made as user-friendly as it possibly can be. The system explains what is required for your course and contains a lot of information.
Every effort has been made to ensure that the information and advice given in this manual are accurate and up to date. Brighton Holistics believes that the information is true, safe and accurate at the time of production. Brighton Holistics cannot accept any legal responsibility or liability for any errors or omissions that may be made. Brighton Holistics accepts no legal responsibility or liability whatsoever for the accuracy of the information, conclusions that may be drawn from it, how the information is interpreted and implemented by the reader or any third party and any injury howsoever caused, to any person. This is the basis on which the information is presented.
It is important that therapists only carry out treatments they are insured for. Please speak to your professional body/insurance company to make sure you have the correct cover in place and that your policies are up to date, with any new training courses you have completed.
All rights are reserved. The copying or reproducing of any of the content of this website or training material is strictly prohibited without prior consent. The content of all Brighton Holistics training material, even when unbranded, remains strictly under the ownership and copyright of Brighton Holistics and may not be copied or duplicated by any means without explicit permission from Brighton Holistics. All intellectual rights to all Brighton Holistics products remain strictly with Brighton Holistics.
Permissible Use of Training and Training Manuals
Brighton Holistics offers practitioner training courses to learners providing them with the skills for delivering therapy. Our courses are not designed or intended to permit students to provide training themselves. All course materials are strictly intended for reference purposes when delivering therapy. The unauthorised copying, distribution or other use of training manuals or materials is a severe breach of copyright.
We hope that you enjoy this course, and if we can do anything to help and support your time with us, just let us know. Please don’t hesitate to email us on firstname.lastname@example.org.
Please make sure you have kept up to date with regards COVID-19
Please click here to be given all the latest information on how Brighton Holistics is dealing with COVID-19. If you are attending Brighton Holistics for training it is extremely important you understand what is being asked of you before attending.
Brighton Holistics Bookings Terms and Conditions for all courses
For further information on how Brighton Holistics is working during the COVID-19 pandemic, please click here.
1.1 - You can book 24 hours a day on our website, where you can pay via credit or debit card, PayPal (no PayPal account needed) or Bank Transfer. Please note that if you pay via bank transfer, we will only hold the course open for you for five days so funds must be released within this time. If there is less than seven days before the course start date, a bank transfer payment will not be accepted. On the website, you have the option to pay the full course cost at the time of booking. We take credit or debit card bookings over the phone during office hours. To book a course, a deposit of 50% of the course fee must be paid, and the final payment must be made no later than fourteen days before the course start date. Once your deposit payment has been received an email will be sent to you confirming your place on the course and confirming the date(s) you have booked. Upon paying your 50% deposit, you agree to the terms and conditions of Brighton Holistics.
1.2 - An invoice will be sent to you for your balance payment; this must be paid fourteen days before the course start date. Places are limited and on a first-come, first-serve basis. Please make sure you keep copies of your receipts as duplicates will not be issued.
1.3 - If you wish to make full payment by credit or debit card, please call Brighton Holistics on 01273 672 690 during office hours - Monday - Friday 9:00 am to 5:00 pm, excluding bank holidays, (Easter Holiday- Good Friday through to Tuesday after Easter - Christmas Holiday December 21 through to January 4) or visit our website where bookings are available online 24hrs. www.BrightonHolistics.co.uk
- Brighton Holistics - Call Recording Policy - Please click here for further information
1.4 - You will receive an email confirmation within three days. This email will be sent from email@example.com; the subject heading will be "Brighton Holistics Course Confirmation. PLEASE READ THIS EMAIL IN FULL". This email will include a PDF version of the Learners Welcome Manual (please click to download) and a Models Welcome Manual (please click to download) if your course requires a model (please see below for this information). If you book a course by calling the Brighton Holistics office the email will contain a Student Information Form which must be completed and returned.
Please note that once you have booked your course, a calendar invite will be sent to the email address which you used to book the course. This email address may be visible to other members of the group who are also attending the course on that day. Your email address will not be shared to anyone outside of the course group you are with. This is the functionality within the diary system, which Brighton Holistics do not manage or own, and cant be changed.
This information is needed fourteen days before the course start date. If you book, online, the student form is completed at the time of checkout. It is extremely important that the information you give us is complete and correct. If you require any help with learning, this needs to be declared on the form. If you have an Educational Report Statement or an Educational Health Care Report/Plan, outlining your learning needs, this needs to be submitted prior to starting the course, so that the relevant help and support can be discussed and put in place. If we are not able to facilitate your requirements, we will work with you to help try to find a suitable training school which will be able to facilitate your requirements. Learners who book a course agree to the Brighton Holistics Learners Agreement.
- Brighton Holistics - Reasonable Adjustment and Special Consideration Policy - Please click here for further information.
1.5 - Important: Places cannot be confirmed until a 50% deposit has been received, and due to small classes, it is on a first-come, first-served basis.
1.6 - Final Payment: Once your deposit has been received, the final payment for your course is to be paid no later than fourteen days before the start date. You can pay the whole course fee at the time of booking if preferred. If payment isn’t made fourteen days before the course start day your place on the course may be terminated should the course be full and someone else wishes to take your place. You will be invoiced for the balance payment, and it is the learner’s responsibility to make sure this is paid on the due date. Brighton Holistics reserves the right to pursue any non-payment legally.
2.1 - Cancellation Policy
Brighton Holistics reserves the right to cancel or alter course dates or change the course delivery and make reasonable variations to the courses without prior notice. In the event of cancellation by Brighton Holistics, the booking will normally be transferred to the next available course start date, unless the learner specifically requests otherwise. Brighton Holistics will not be liable for any expenses incurred by the learner associated with joining that course.
2.2 - Cancellation and non-attendance:
Where the learner cancels any course or fails to attend the training on the confirmed dates to receive the services/training, the following charges will be paid by the Client to Brighton Holistics:
- Courses cancelled with more than 21 days notice will incur a 20% admin fee of the entire course fee.
- Courses cancelled within twenty-one days of the course start date = 25% of the course fee will be forfeited.
- Courses cancelled within fourteen days of the course start date = 100% of the course fee will be forfeited.
- If you chose not to complete your course once you have started for any reason, no refund will be given.
- If you have requested or booked on a one to one training day and you cancel the training day for any reason, no refund will be given. A credit note will be issued for 100% of any fees paid to be used on another course but must be used within four months of issue.
- If you have booked a continuing education course (and APL course) and you cancel the training for any reason no refund will be given. A credit note will be issued for 100% of any fees paid to be used on another course but must be used within six months of issue.
If you choose to defer your course to another start date, this must be done fourteen days before the original course start date. We do not charge a transfer fee, but all course fees are still payable in relation to the original course start date. The option of deferring your course can only be used once and the application to defer your course must be completed via email during office hours. Please note telephone deferral notices will not be accepted. Please note that you will only be permitted to join an alternative course if that course has availability. Brighton Holistics will not reserve a space or remove a learner from another course to facilitate you.
Please note, when notice is being given the day you are given notice is not classed as day one. Here is a date calculator you https://www.timeanddate.com/date/dateadd.html
2.3 - Please ensure that you are booking onto the correct course. Refunds will not be available to any learner who has started or completed a course, who then decides that it does not meet with their requirements.
2.4 - A learner can request to transfer their course start date only once, with the express permission of the Brighton Holistics Administration Office. This must be applied for by email and needs to be requested 14 days before the course start date. Any requests received less than 14 days from the course start date will be dealt with, as stated in 2.2.
2.5 - If you have received funding to attend your course and you decide not to complete for any reason, Brighton Holistics have to notify the funding agency of your decision. The funding agency may then recoup the funds paid. This is the reasonability of the learner to pay these funds back to the funding agency, not Brighton Holistics.
2.6 - Cancellations will only be dealt with during office hours Monday to Friday. 9 am till 5 pm, excluding bank holidays. If you email or telephone out of these office hours, the cancellation will be dealt with on the next working day. This will be the date the cancellation was received and will be the date the admin office will work from.
3 - Course Instalment Payments - As of the 19th of January 2022, we will be withdrawing our instalment payment plan. we are sorry for any inconvenience this may cause. All credit will now go through PayPal.
Payment plans are only available on level 3, 4, and 5 therapy qualification courses (for online courses please see 13.1). If a payment plan is arranged between Brighton Holistics and the learner to fund a course, this will be at 0% interest. The payment plan is set up at the time of paying the deposit and cannot be set up once the course has been confirmed. An invoice will be sent to you on the 1st of each month for the agreed amount and must be paid within seven days. A loan agreement between Brighton Holistics and the learner must be signed. Proof of address must be supplied (copy of driving license or latest utility bill) when returning the loan agreement. Apart from sending your monthly invoice, Brighton Holistics will not chase you for your monthly payments. Any late payments will be liable for a 20% late payment fee. All courses must be paid in full before the course start date unless otherwise agreed with Brighton Holistics. Once a payment plan is in place, full payment must be made even if you decide to cancel the course or decide to leave the course before the course completion for whatever reason. Once a course has been confirmed, the course cannot be transferred to another person course. Course fees cannot be transferred to an alternate course or start date and are non-refundable. Please note that a loan agreement can only be put in place for people who live in the United Kingdom. If a loan agreement is not returned to Brighton Holistics, you are still bound to this agreement by agreeing to the Brighton Holistics booking term and conditions. Brighton Holistics reserves the right to pursue any non-payment legally.
3.1 - Online Course Instalment payments - As of the 19th of January 2022, we will be withdrawing our instalment payment plan. we are sorry for any inconvenience this may cause. All credit will now go through PayPal.
Instalment payment plans are only available on level 3 online qualification courses. If an instalment payment plan is arranged between Brighton Holistics and the learner to fund a course, this will be at 0% interest. The payment plan is set up at the time of paying the deposit and cannot be set up once the course has been confirmed. An invoice will be sent to you on the 1st of each month for the balance amount of £170 and must be paid within seven days. Apart from sending your monthly invoice, Brighton Holistics will not chase you for your monthly payments. Any late payments will be liable for a 20% late payment fee. Once an instalment payment plan is in place, full payment must be made even if you decide to cancel the course or decide to leave the course before the course completion for whatever reason. Once a course has been confirmed, the course cannot be transferred to another person course. Course fees cannot be transferred to an alternate course or start date and are non-refundable. Please note that a payment agreement can only be put in place for people who live in the United Kingdom. Brighton Holistics, you are bound to this agreement by agreeing to the Brighton Holistics booking term and conditions. Brighton Holistics reserves the right to pursue any non-payment legally.
3.2 - PayPal Credit
Brighton Holistics has set up an agreement with PayPal to allow our learners to use PayPal Credit. The PayPal Credit agreement is between the learner and PayPal and has no association with Brighton Holistics. The Brighton Holistics terms and conditions will not be altered, effected or amended in any way if this is the chosen payment method.
3.3 - Telephone Orders
A member of the Brighton Holistics Administration team will contact you within three working days (Monday to Friday) during 9 am and 5 pm to take your card details. If the course is not paid for within three days of the order being placed, the course will be cancelled.
4.1 - Insurance
The qualification gained from our short course will only be accepted for professional practice and insurance if the learner holds the prerequisites of a recognised accredited Level 3 or 4 Body Sports Massage / Aromatherapy / Reflexology / Beauty (level 2 or 3) qualification. Please also note that if you wish to study a level 3 qualification, there are no pre-course requisites.
4.2 - Please note that some one-day courses or online courses, offered by other providers, in Massage, Aromatherapy, Reflexology and other practical therapies may not be recognised qualifications which means they do not meet the National Occupational Standard or Core Curriculum.
4.3 - It is the learner’s responsibility to check with their insurance company and or professional body, that they hold the required pre-course requisites before attending a course at Brighton Holistics. It is NOT the responsibility of Brighton Holistics, and Brighton Holistics will not be held liable for any fees incurred for training which is then not recognised by the learners’ insurance company due to not having the pre-course requirements.
4.4 - If you have studied Reiki at any level with the following establishments, I'm afraid we are unable to take you to the next level of your Reiki journey: -
- The Beauty Guild
- The Guild of Holistic Therapies
- Reiki by Trekha
- Therapy Training School
- Taurus Remedies
- The Course Mix
- Reed Courses
- Centre of Excellence
- New Skills Academy
- Online reiki Courses
- British Academy of Reiki
- Reiki Evolution
- Sunshine Academy of Metaphysics & Natural Therapies
- Go my course
- or any other online Reiki courses providers, or providers who offer one-day training courses for Level 1 and for Level 2.
5 - License to Practice Therapy
Some London boroughs require therapists to have a license and specific qualifications (i.e., FHT, VTCT, NVQ or Level 3). It is each student’s responsibility to check that the course they have booked onto will meet the requirements of their local council or any employer whom they wish to work for. This must be done before booking onto a training course as refunds are not available to any student who has started or completed a course, who then decides that it does not meet their requirements.
6.1 - Tutors and Courses
Brighton Holistics has male and female tutors, and courses are open to both men and women. We are unfortunately unable to guarantee whether your course will be offered by a male or female tutor. If you explicitly do not wish to practice on a male or female client, then you may be required to provide your own model for your training.
6.2 - If you have booked onto a Swedish Body Massage Level 3 course or a Body Massage Level 3 course, or if your courses contains Body Massage Level 3, we will automatedly upgrade you to Sports Massage Level 3. This will be of great benefit to you, as this course will give you much more underpinning knowledge and additional techniques which can be used in your massage therapy when qualified. You will be award two qualifications Body Massage Level 3 and Sports Massage Level 3. Please note that both modules Body and Sports massage must be completed.
7.1 - Course Start Times
- All courses start at 10.30 am
- All courses finish around 4.30 pm*
- A Half-day will finish at 2 pm*
* Reiki 1st degree finishes at 3 pm and Introduction to Aromatherapy finishes at 2 pm
7.2 - Class Size:
We believe that small groups are best for training. We always try to work with a maximum of eight learners per class, which allows the tutor to monitor individuals progress and development. On very rare occasions we may need to add additional learners to a group, however, we would never have more than ten learners in a class.
7.3 – Missed Practical sessions:
If a practical session and has been scheduled for you and you fail to show up without notification (24 Hours) this will be charged £50 per hour. All relevant practical sessions must be completed to complete your course, as 100% attendance is still required for all courses.
7.4 - Late Arrival
If you find that you may be arriving late for a course, we require you to contact the Brighton Holistics as soon as possible. You must make contact before 10.30 am (the start time for the course). If you arrive later than 15 minutes after your course start time, you will not be able to participate with the course and will be required to attend a future training date, where an additional fee of £155 will be charged. Please do your best to avoided lateness by checking the route to Brighton Holistics well in advance and researching alternative routes if delays seem likely. Note that by just entering the Postcode into a Sat Nav or Google Maps, you will not be taken directly to the course location, you must enter the street number as well. Please see your welcome manual, which was e-mailed to you when you booked your course, for full directions and instructions on how to get to the course venue.
8 - Photographing or Videoing/recording (with a mobile phone, tablet or any other device)
Learners are NOT PERMITTED to take pictures or to film or record fellow students, tutors or procedures on any courses at any time without the express permission of Brighton Holistics. If due to a learning requirement, you wish to film or record any training, you must make Brighton Holistics aware of this before the start of your course so that we can discuss with you your potential options in this regard. If any learner is found to be filming or recording without permission, the learner will be asked to delete any images, film or recordings and to show proof that they have done it. If the learner continues to film or record after being asked not to, they will be asked to leave the training, and no refund for the course will be offered.
9 - General Contraindications (these apply to all courses)
Brighton Holistics reserves the right to withhold training if any of the following health and safety contraindications are present in any student or model who attends a training course. It is the responsibility of the student to check the contraindications listed below before booking a course, we advise that the learner completes a consultation form for the model before the course. All the general contraindications apply to all students and models unless agreed with Brighton Holistics prior to the training date. If you require any advice on these conditions, please call us on 01273 672 690.
- Fungal conditions (on the hands or feet), verrucae on the feet and/or warts on the hand. (These must be covered)
- Pregnancy (all stages). If you are attending a pregnancy massage course, your model must be past their first trimester. *
- Any physical disability or restriction of any kind, in any part of the body, which prevents free movement for delivering (and receiving of) the techniques of each training course.
- ALL infectious diseases and ANY infectious condition such as Viruses, colds, cold sores, warts as well as bacterial infections such as impetigo, boils, conjunctivitis, sties, ringworm etc.
- Under the influence of alcohol or drugs.
- Extensive wounds, cuts, bruises or abrasions to hands and/or feet, or in any area of the body where the treatment will be performed.
- Extensive (or recent/severe) inflammation anywhere in the body (including severe, localised sunburn).
- Central nervous disorders, cerebral palsy, multiple sclerosis and Parkinson’s Disease, trapped, pinched or inflamed nerve.
- Bulging or herniated disc.
- Any surgery major or minor must be cleared before you can participate in receiving any treatments during training.
- Numbness, tingling or reduced sensitivity in the extremities or in any treatment area.
- Thrombosis/embolism or phlebitis, recent stroke, haemorrhage or blood clots.
- Excessively high or low blood pressure, dizziness and/or nausea.
- Serious heart conditions/circulatory disorders/severe varicose veins.
- Paranoia, psychosis or schizophrenia.
- Osteoporosis, spondylitis, severe rheumatoid or osteoarthritis.
- Any undiagnosed condition or illness.
- Head lice or nits.
- Recent head injury or neck injury (including whiplash).
- Recent operations/surgery: anywhere in the body.
- Diarrhoea and/or vomiting.
* Pregnancy and training
If during your course you become pregnant, you may need to stop your course until after the baby has been born. This will be discussed with you by the principal and senior tutor of Brighton Holistics, as soon as you notify us of this news. If you can continue with your training course, you will not be permitted to receive a treatment and it will be the learner’s responsibility to provide a model for all remaining practical training sessions.
There are some courses where becoming pregnant means you will no longer be able to continue with the course while pregnant and this may mean that you will need to defer your course. Please note that you will only be permitted to join an alternative course if that course has availability. Brighton Holistics will not reserve a space or remove a learner from another course to facilitate you. If you defer your course, you must still follow the original course time frames as explained in sections 13.1 - 13.5 of the Booking terms and conditions.
10.1 - Requirements on the day
Please bring a cold lunch with you (e.g. sandwiches, salad, etc.); we do not have any food preparation areas for the heating up of food, but we do have refrigeration facilities. Please avoid bringing food that has strong aromas as this is not only a training room but also a treatment room.
- Please bring some flip flops or other indoor shoes with you to wear around the treatment room.
- Refreshments such as tea, fruit teas, coffee and water are all provided
10.2 - Please also bring four large bath towels and one hand towel; these will be used by yourself during the practical training session. Please note that Brighton Holistics do not supply towels for training. We also recommend bringing a dressing gown or modesty wrap for your model to use while in the training room. For further information on modesty wraps please click here.
If you are studying Pregnancy and Labour Massage, please bring four large pillows with you to use during the massage.
Towels will not be required if you are attending the following courses: -
- First Aid
- Seated Chair
- Indian Head
- Reiki courses - If you wish you may bring a blanket
- Introduction to Aromatherapy
- Aromatherapy Product Making
10.3 - Brighton Holistics prides itself on its cleanliness and hygiene. To view our Hygiene policy please click here.
11.1 - Models
As training is given in small groups, learners will be required to bring a model for each day of the training course, for you to practice the treatment on. Learners do not practice treatments on each other as this reduces the learning time by half. The model would not be required until 1.15 pm each day for the practical session. Please note that models are NOT permitted to sit through theory sessions. The reason for this is that the model can become a distraction to the other learners. It is the responsibility of the learner to supply the model NOTBrighton Holistics. Please note models must be over the age of 16.
11.2 - Please note that Brighton Holistics cannot provide models for learners.
11.3 - Models will be required for the following courses.
- Advance / Deep Tissue Massage,
- Bamboo Massage,
- Crystal Reflexology,
- Facial Reflexology,
- Fertility Reflexology,
- Hand Reflexology,
- Hot & Cold Stone Massage,
- Hot Stone Reflexology,
- Introduction to Reflexology,
- Introduction to Facials,
- Introduction to Massage,
- Introduction to Indian Head Massage,
- Lomi Lomi (Hawaiian),
- Manual Lymphatic Massage*,
- Maternity Reflexology,
- Myofascial Release,
- Oncology Massage*,
- Oncology Reflexology*,
- Pregnancy Massage (Please note for pregnancy massage your model does not need to be pregnant and can be male or female),
- Reflexology Lymphatic Drainage*,
- Revitalising Facial Massage,
- Qualification Refresh (Learner must supply the model for this course),
- Seated Chair Massage,
- Thai Herbal Compress,
- Thai Foot Massage,
- Threading Level 2,
- Waxing Level 2.
*Please note that MLD and Oncology Massage are the same courses.
*Please note that the Oncology Reflexology training course and Reflexology Lymphatic Drainage training course are the same courses.
11.4 - Models are NOT required for the following courses. **
- Advanced Reflexology,
- Aromatherapy Level 3*,
- Aromatherapy Product Making,
- Baby and Infant Massage*,
- Body Massage Level 3*,
- Crystal Therapy,
- Complementary Therapy Diploma Level 3,4 and 5* ***,
- Facials and Skin Care Level 2,
- First Aid Courses,
- Indian Head Level 3*,
- Manicure & Pedicure Level 2,
- Massage Diploma Level 3* ***,
- Neuromuscular & Soft Tissue**,
- Objective Physical Assessment**,
- Posture Analysis & ROM**,
- Taping & Strapping**,
- Reflexology Level 3*,
- Reflexology Level 5* ***,
- Reiki 1st degree,
- Reiki 2nd degree**,
- Reiki Master Practitioner,
- Reiki Master Teacher.
- Stretching and Rehabilitative Exercises for Clients Training Course**,
- Sports Massage Level 3* ***,
- Sports Massage Level 4* ***,
- Sports Massage Level 5* ***,
- Swedish Body Massage Level 3* ***,
- Trigger Point Therapy**,
- Introduction to Aromatherapy,
- Working with Pre-Blended oils.
*Please note if you are attending a Level 3 qualification i.e. Body Massage, Sports Massage, Aromatherapy, Indian Head Massage, Swedish Body Massage, Reflexology or any APL courses and during the course you are unable to be massaged/treated for any reason what so ever, then it is the learners responsibility to source a model for the practical element of the course, not Brighton Holistics.
** If your course is being taught on a one to one then a model will be required.
*** If your multi-disciplined course (massage diploma, complementarity therapy diploma, Reflexology Level 5) consists of short courses you may be required to bring a model for these modules.
12.1 - Courses, Training Manuals, Case Studies Online Theory Session, Certification and Continuing Education
Brighton Holistics uses a computerised education system called a “Moodle” (we call this the Learners Portal) for all courses. This system is used across all education levels and is easy to use. You will need to have basic computer skills to use this system. An email will be sent to you on your training day, giving you the information, you need to access this system. Please note that we do not email manuals or send out training manuals before the course start date.
12.2 - Terminology: The terminology used within any the Brighton Holistics manuals and courses is not designed to cause offence or upset to anyone. The terminology used was acceptable at the time of course production and passing the accreditation process. However, in these changing times, some names or language used may potentially now be classed as offensive. Brighton Holistics works tirelessly to make sure that our manuals and course work is inclusive to all groups. Brighton Holistics, unfortunately, cannot be held responsible for terminology which may now offend. Some vocabulary is required to explain different forms, methodologies or conditions. This is out of Brighton Holistics' control as it may be an accreditation or learning outcome requirement. At no time is any offence meant against any individual or group.
12.3 - Training Manuals: Will be downloadable to each learner via their online Learning Portal. These manuals will be available to download for 60 days once your course has started. It will be the learner's responsibility to download and save their training manuals within this time. Manuals can be read on all devices.
12.4 - Case Studies: Each qualification course (level 2, 3 and 4) will require case studies. A short course may also require you to complete case studies to obtain a full diploma certificate. This information will be shown on the relevant course website page. All case studies will need to be uploaded to the Learners Portal. It is the learner’s responsibility to make sure that all work is saved and backed up. Once the learning outcomes have been achieved, and you have completed your course, the Learners Portal will be saved and archived, and you will no longer have access to this course.
12.5 - Certification: On a Short Diploma / CPD course, you will be required to upload a copy of your Level 3 qualification to the Learners Portal before certification can be issued. This is a requirement from the course accreditor. It is the learners’ responsibility to ensure they have the required pre-course requisite before booking onto a course.
12.6 - Online theory: Once you have confirmed a Zoom Theory session this becomes a confirmed tutorial session, the same as a tutorial day in class. Cancelling a Zoom theory sessions will be treated as a cancelled tutorial day and can lead to your course being deferred or you having to pay an additional £50 per hour to reschedule the theory session. All relevant theory sessions must be completed to complete your course, as 100% attendance is still required for all courses.
12.6a - Online theory: Meeting etiquette.
- Please make sure you arrive to the meeting waiting room on time.
- Please make sure that your webcam is turned on and positioned correctly. Anyone who turns their webcam off will be asked to leave the meeting.
- Please be mindful of background noise. If you can, mute your microphone and only turn it on to ask a question or for conversation.
- Please ensure that you will have minimal distractions during the meeting. This includes, family, pets, phones etc.
- Please make sure that email, text messages and mobile phone notifications are turned off on your phone and computer.
- Please remember that you are attending a training session, therefore the same etiquette applies as it would in the classroom. Don’t try to multi-task during this training session.
- Zoom sessions are classed as face to face learning as they are interactive, so please feel free to interact like you would in the classroom and ask questions, but make sure the presenter is aware that you wish to ask one by indication on Zoom that you want to ask a question using the wave icon or just raising your hand, so that as much as possible, only one person at a time is talking to allow for everyone to listen.
- Please also be aware that someone in the group may have hearing or learning difficulties so be supportive of this. If you didn’t hear or understand something which was said, please ask for the tutor to repeat or rephrase their statement. It is more difficult for us to judge comprehension through body language online, as it would be in person.
12.7 - If you complete a Short Diploma / CPD course but choose to complete with a CPD certificate, we will not be able to offer a diploma certificate after the CPD certificate has been issued. For further information on the difference between CPD and Diploma certification, please click here. Please note that we do not offer a CPD certificate for Manual Lymphatic Drainage, Oncology Massage Reflexology Lymphatic Drainage or Oncology Reflexology.
12.8 - Certification for all our courses is sent via email. This is sent to you once you have met the learning outcomes and final assessments. We aim to have all the certifications sent to you within seven working days. If you wish to receive a paper copy of your certification a postage and packing fee of £5.95 will apply.
12.9 - Certification will be issued under the name you gave at the time of booking. Please make sure you keep copies of manuals and certificates as duplicates will not be issued.
12.10 - Please also note that if you fail to log in to the system for 60 days, the system automatically removes you, and all uploaded work and grades will be deleted. It is the learners’ responsibility to log in and keep the system updated, not Brighton Holistics. Brighton Holistics will not be responsible for work which is lost or deleted.
- Brighton Holistics - Registration and Certification Policy - Please click here for further information.
12.11 – Continuing Education courses (APL): Continuing Education courses uses a system called APL (accredited parallel learning) which can only be used for a maximum of five years from the original completion date of your original level 3 qualification. After this time, you will be required to take the full Level 3 qualification and not an APL qualification.
12.12 – To qualify for an APL your original qualification must be a recognised level 3 qualification, which meets the National Occupational Standard and the Core Curriculum. The APL certification you are submitting for the APL qualification must clearly show that you have met and passed the learning outcome required to APL the particular module. Brighton Holistics will not be responsible for the standard, quality or content of what has been taught by your previous training schools. If you are completing a Continuing Education course and your original level 3 course hasn't covered the units required to complete the APL course, it will be the learner’s responsibility to pay for the additional modules APL to complete the APL course.
Please note that once a course has been started an APL claim can not be claimed. All APL claims must be made at the time of booking and it is the learners responsibility to claim, not Brighton Holistics.
- Brighton Holistics - Accreditation of Prior Learning Policy - Please click here for further information.
12.13 – Sometimes during a course, we may need to make a change to the content of the course due to a change in the National Occupational standard, alter the course delivery or if Brighton Holistics and the accreditor feel that an additional module is required to better the course, thus giving you better-underpinning knowledge or practical skill. Brighton Holistics are always looking at different ways that a course can be improved by adding additional skills or knowledge.
13.1 - Course Timeframe - Short CPD and Diploma Courses
All short courses which require case studies must be completed within two months (60 days) of your course start date. The course can only be extended by four months after the original two months totalling (6 months). You must apply in an email to firstname.lastname@example.org for an extension. There will be a £40 administration (per course) fee for extending your course. If an extension is requested and you choose not to use it, the extension fee is still due for payment. After this time, you will be required to start the course again at your expense, or you can opt for a CPD certificate to be issued). If you request an extension and don't use it the extension fee is still due for payment. Please note that the Brighton Holistics Learners Portal closes at 17hrs on the day of completion day. After this time, you will not be able to access the course.
13.2 - Course Timeframe - Level 2 Beauty Qualifications
Coursework must be completed within the 2-month allotted timeframe. Courses can only be extended/deferred with the express permission of Brighton Holistics. You must apply in an email to email@example.com for an extension and documentation may be required from you for this. There will be a £180 administration fee for extending your course. If the course overruns and goes over a four-month period from the course start date you will be required to attend additional training and will be required to pay for this time. The course can only be extended to a maximum of 6 months from your original course start date. After this time, you will be required to start the course again at the full current course price. Please note that the Brighton Holistics Learners Portal closes at 17hrs on the day of completion day. After this time, you will not be able to access the course.
13.3 - Course Timeframe - Level 3 Qualifications - 10 months duration
All coursework must be completed within the 10-month allotted timeframe. Courses can only be extended/deferred with the express permission of Brighton Holistics. You must apply via email to firstname.lastname@example.org for an extension and documentation may be required from you for this. There will be a £180 administration fee for extending your course, and this will extend your course for two months. The course must then be completed within the 12-month time frame. If you require additional time to complete your course, an extension will only be granted on medical grounds, and medical documentation will be required. The course can then only be extended by a further six months to a total of 18 months from the course start date. In this case, you will be required to attend two additional training days at the cost of £145 per day and the learner will need to supply a model for each training session. If you do not complete the course within the 18-month maximum timeframe, you will need to rebook onto a new course and start the course from the beginning at full course cost price. Please note that the Brighton Holistics Learners Portal closes at 17hrs on the day of completion day. After this time, you will not be able to access the course.
13.4 - Course Timeframe - Level 3 Qualifications - 6 months duration
All coursework must be completed within the 6-month allotted timeframe. Courses can only be extended/deferred with the express permission of Brighton Holistics. You must apply via email to email@example.com for an extension and documentation may be required from you for this. There will be a £180 administration fee for extending your course, and this will extend your course for two months. The course must then be completed within the 10-month time frame. If you require additional time to complete your course, an extension will only be granted on medical grounds, and medical documentation will be required. The course can then only be extended by a further two months to a total of 12 months from the course start date. In this case, you will be required to attend one additional training days at the cost of £145 per day and the learner will need to supply a model for the training session. If you do not complete the course within the 12-month maximum timeframe, you will need to rebook onto a new course and start the course from the beginning at full course cost price. Please note that the Brighton Holistics Learners Portal closes at 17hrs on the day of completion day. After this time, you will not be able to access the course.
13.5 - Course Timeframe - Level 3 APL Qualifications - Continuing Education
Coursework must be completed within the 6-month allotted timeframe. Courses can only be extended/deferred with the express permission of Brighton Holistics. You must apply in an email to firstname.lastname@example.org for an extension and documentation may be required from you for this. There will be a £180 administration fee for extending your course. If the course overruns and goes over an eight-month period from the course start date you will be required to attend additional training and will be required to pay for this time. The course can only be extended to a maximum of 10 months from your original course start date. After this time, you will be required to start the course again at the full current course price. Please note that the Brighton Holistics Learners Portal closes at 17hrs on the day of completion day. After this time, you will not be able to access the course.
13.6 - Course Timeframe - Level 4 and 5 Qualifications
Coursework must be completed within the 6-month allotted timeframe for Level 4 and 4 months for Level 5. Courses can only be extended/deferred with the express permission of Brighton Holistics. You must apply in an email to email@example.com for an extension and documentation may be required from you for this. There will be a £180 administration fee for extending your course. If the level 4 course overruns and goes over a 6-month period from the course start date you will be required to attend additional training and will be required to pay for this time. The same applies if the Level 5 course goes over the allotted 4 months period. The course can only be extended to a maximum of 12 months from your original course start date. After this time, you will be required to start the course again at the full current course price. Please note that the Brighton Holistics Learners Portal closes at 17hrs on the day of completion day. After this time, you will not be able to access the course.
13.7 - Courses with multiple therapy disciplines
If your course is made up of different disciplines, (Massage Diploma, Complementary Therapy Diploma, Sports Massage Diploma) it's the learner's responsibility to choose the date which best suits you for each course. Dates for each course must be selected from the course listing shown on the Brighton Holistics website www.brightonholistics.co.uk. To book a place on the chosen discipline, we ask that you go through the normal course booking procure but use the "telephone order" option to confirm your booking. We will then, in turn, confirm the course booking to you. Please read 11.1 regards models.
13.8 - Course Dates
Brighton Holistics publish all the training dates for courses via the website www.brightonholistics.co.uk. It is the learner's responsibility to make sure that they are available for all training days as every course requires 100% attendance. Although we publish dates as weekend or weekday courses and will endeavour to ensure the course dates do fall on the appropriate days of the week, there could sometimes be occasions, due to tutor availability, that this is not always possible. Please see above regarding course time frames etc.
If you defer your course for any reason and have not yet completed all the necessary training days, you will only be permitted to join and alternative course if that course has availability. Brighton Holistics will not reserve a space or remove a learner from another course to facilitate you. If you defer your course, you must still follow the original course time frames as explained in 13.1, 13.2, 13.3, 13.4 and 13.5 of the Booking terms and conditions.
13.9 - Products Used During Practical Training Days
While you are at Brighton Holistics, all training products will be supplied. If you require or use any special products (e.g. vegan), please bring these with you on the training day.
The Products we use are: -
Massage Wax - From Annie’s Waxes (beeswax), Songbird Waxes
Massage mediums - Naqi massage lotion
Essential / Carrier Oils - Tisserand and Base formula all ethically sourced (aromatherapy courses only)
Personal hygiene products - 70% alcohol hand sanitizer and general foot sanitizer
Cleaning products - Dettol products, 90% alcohol surface cleaner
Laundry products - Daz automatic washing powder, Dettol Antibacterial Laundry Sanitiser
14.1 - Assessments for Level 2, 3 and 4 Qualifications
14.1.1 - We offer three routes for qualifications: ITEC, VTCT and FHT.
14.1.2 - ITEC and VTCT are the largest Government approved Awarding Bodies, and FHT is the largest and leading professional association for complementary, beauty and sports therapy.
14.1.3 - All FHT qualifications taught at Brighton Holistics follow the National Occupational Standards and Core Curricula in the UK.
14.1.4 - The reason for working with three very high-profile organisations is to give you the learner the best options to suit your requirements.
14.1.5 - The courses follow the same format, but the final assessment process is different.
14.1.6 - All the prices shown on the Brighton Holistics website include VAT and one FHT final assessment. If you choose to go down the ITEC or VTCT assessment route, an assessment fee of £200 will be charged per therapy discipline. This is to cover all the additional costs incurred for this assessment. You must inform us at the start of your course if you wish to complete and ITEC or VTCT assessment. Details on the difference between the three bodies can be found within the FAQ’s.
14.1.7 - Please do not arrive more than 5 minutes early for your assessment. If you are more than 5 minutes late, this will be an instant fail, and you will be invited to retake. A £125 administration fee will be applied if this happens.
14.1.8 - Please make sure that you arrive ready for your assessment. Therapy dress and professional standards must be adhered to during your assessment, and you must arrive ready for the assessment. Nail varnish and false nails must be removed before any assessment.
14.2 - Please note once your assessment has been confirmed your assessment cannot be cancelled, as the assessor and external assessor have been booked and confirmed. If you fail to turn up or cancel your assessment, this will result in a £125 cancellation fee being applied. Assessment dates will be offered to you in plenty of time before your scheduled assessment. Please note that we do not run assessments every month. If you are ready to complete your final assessment early, this can be completed after you last practical tutorial day. If you extended your course for any reason, you will be notified of any planned assessment each time an assessment date has been arranged, and it is the learner responsibility to confirm the date. Once an assessment notification has been published, Brighton Holistics will not chase you to confirm the date. Assessment dates are set by the internal assessor, external assessor and external verifier not Brighton Holistics.
14.3 - Please note that attending the practical assessment does not mean that you have passed. If you do not meet the required level, you will be asked to return for extra training and to take another assessment. There will be a fee of £125 for this additional assessment, which will take place on the next planned assessment date.
14.4 - Please note that the assessment can be stopped at any time by the client/model or the assessor if either feels that the standards are not being met. The reasons for stopping the assessment will be explained and documented on the assessment paperwork.
14.5 - It is the learns responsibility to make sure that all coursework is saved and backed up. Lost coursework is the reasonability of the learner, not Brighton Holistics.
14.6 - Please bring with you four large towels and a hand towel to use during the treatment along with a blank copy of your consultation form and aftercare documents.
14.7 - After you have completed the practical assessment, you will be notified within seven working days of your assessment date whether or not you have met the required level to pass. Your mark will be a pass or fail.
14.8 - All modules of your course must be completed; nothing can be outstanding. Please make sure that everything is uploaded three days before your assessment date, as your portfolio will be locked, and you will no longer have access to it.
- Brighton Holistics - Quality Assurance Policy - Please click here for further information.
- Brighton Holistics - Assessment Policy - Please click here for further information.
- Brighton Holistics - Internal Verification Policy - Please click here for further information.
- Brighton Holistics - Assessment Malpractice Policy - Please click here for further information.
15 - Correction & Clarification
Every effort has been made to ensure that the information and advice given in all training courses is accurate and up to date. Whilst the information and advice were given throughout is believed to be true and accurate at the time of production, Brighton Holistics cannot accept any legal responsibility or liability for any errors or omissions that may be made. Brighton Holistics accepts no responsibility or liability whatsoever for the accuracy of the information, conclusions that may be drawn from it, or how the information is interpreted and implemented. This is the basis on which the information is presented, and the courses offered.
16 - Copyright
All rights are reserved. The copying or reproducing of any of the content of this website or training material is strictly prohibited without prior consent. The content of all Brighton Holistics training material, even when unbranded, remains strictly under the ownership and copyright of Brighton Holistics and may not be copied, duplicated or shared by any means without explicit permission from Brighton Holistics. All intellectual rights to all Brighton Holistics products remain strictly with Brighton Holistics.
17.1 - Permissible Use of Training and Training Manuals
Brighton Holistics offers practitioner training courses to learners providing them with the skills for delivering therapy. Our courses are not designed or intended to permit students to offer the training themselves. All course materials are strictly intended for reference purposes when delivering therapy. The unauthorised copying, distribution, sharing or other use of training manuals or materials is a serious breach of copyright.
17.2 - Privacy
Brighton Holistics is fully committed to full compliance with the requirements of the General Data Protection Regulation. Brighton Holistics will, therefore, follow procedures which aim to ensure that all team members who have access to any personal data held by Brighton Holistics are fully aware of and abide by their duties under the General Data Protection Regulation. Brighton Holistics will not share any information with any third party except if requested by law.
- Brighton Holistics - General Data Protection Regulation Policy - Please click here for further information.
17.3 - Links
Brighton Holistics accepts no liability for the content or practices of any websites that may be linked to or through this site or embedded in any of the training portals. Such links are maintained "as is" for information purposes only and Brighton Holistics does not, therefore, necessarily approve of or endorse the content of those sites.
18 - People with disabilities
Brighton Holistics’ training room is situated in a residential garden setting. To reach the training room, you will need to make your way up a steep driveway and footpath, totalling about 40 meters. Along the footpath, there are three small steps and then a step into the training room. Once in the training room, all surfaces are flat. Please note that we only have a standard toilet with no modifications.
19.1 - Gift vouchers may be redeemed on a booking at any course offered by Brighton Holistics
19.2 - Gift vouchers have no cash redemption value and cannot be exchanged for further gift vouchers.
19.3 - Gift vouchers must be redeemed in full on a single booking. No balance is payable or transferable. We will only pay you up to the value of the voucher or the price of the booking, whichever is the smaller amount.
19.4 - All standard terms and conditions apply.
19.5 - The gift voucher must be redeemed within 1 year of the issue date.
19.6 - Vouchers will be subject to verification at the time of presentation and we reserve the right not to accept any vouchers that have or appear to have been forged, defaced or otherwise tampered with.
19.7 - We accept no responsibility for lost or stolen Vouchers and such vouchers shall not be refunded.
19.8 - Gift voucher will be emailed to the purchaser.
Online Course Bookings, Audiobooks & Learners Portal
20.1 - System Service Level
Brighton Holistics products are hosted securely with a licensed Moodle Partner. Brighton Holistics has a service level agreement with the Moodle Partner that states that the hosting environment shall normally be available on a 24x7 basis with a 99.8% uptime guarantee. This excludes scheduled downtime that is occasionally required for upgrades and is agreed with Brighton Holistics in advance. The system is very stable, and downtime is extremely rare, however, should the Moodle service be lost for a period of time due to circumstances beyond the control of Brighton Holistics, Brighton Holistics takes no responsibility whatsoever for any loss of business or earnings and will not under any circumstances be liable for any costs, losses or inconvenience incurred directly or indirectly from the downtime.
20.2 - Delivery
We endeavour to register all training courses within 24 to 48 hours of making the booking. If a booking is made during normal office hours - Monday - Friday 9 am to 5 pm, excluding UK bank holidays, please call Brighton Holistics on 01273 672 690 during office hours - Monday - Friday 9:00 am to 5:00 pm, excluding bank holidays, (Easter Holiday- Good Friday through to Tuesday after Easter - Christmas Holiday December 21 through to January 4) this may be completed quicker.
21 - Certification
All certificates are sent via email, once the learning outcomes have been achieved. Please make sure you keep copies of manuals and certificates as duplicates will not be issued.
22 - Cancellations (online courses)
Once you have received course booking confirmation, you have a 14-day cooling-off period. However, if you have logged onto the course Portal, no refund will be issued, even if this falls within the first fourteen days.
23 - Course Timeframe
All online courses must be completed within 12 months of course allocation; this includes the final assessment. Courses can only be deferred with the permission of Brighton Holistics, an extension will only be granted on medical grounds, and medical documentation will be required. You must apply via email to firstname.lastname@example.org for an extension. Please note that the Brighton Holistics Learners Portal closes at 17hrs on the day of completion day. After this time, you will not be able to access the course.
24 - Marking Your Coursework
All submitted work is marked by a qualified Assessor and monitored by an IQA (Internal Quality Assurance). We aim to mark all coursework within twenty-one working days of submission. Your Learners Portfolio is marked continually during your course, so please upload work as you complete it, instead of uploading a large number of documents all at once. If there is going to be a delay in marking, we will endeavour to publish this information beforehand within the Learners Portal.
24.1 - Online Assessments
Each course has a final assessment which is completed via the online system. We advise the use of a computer with a webcam to complete your final assessment.
The system will choose the theory questions and labelling questions for your assessment from a question bank, so we are not able to advise what will be in the assessment.
You cannot take the final assessment until you have met all the learning outcomes required to take the course. These are clearly explained in all our courses.
- Brighton Holistics - Quality Assurance Policy - Please click here for further information.
- Brighton Holistics - Assessment Policy - Please click here for further information.
- Brighton Holistics - Internal Verification Policy - Please click here for further information.
- Brighton Holistics - Assessment Malpractice Policy - Please click here for further information.
24.2 - If you are completing the Anatomy, Physiology and Pathology final assessment for a level 3 qualification, such as Body massage, Reflexology, Aromatherapy etc. this must be completed with an assessor observing your assessment and is completed online by using our online assessment program called “Zoom”. If you are taking Anatomy and Physiology as a general knowledge subject, this does not need to be witnessed by the assessor.
Please note - ITEC and VTCT qualification assessments have to be invigilated by an assessor and we are one of the few training schools that meet the requirements to allow you to complete your online assessment online in your own home and country. However, if you wish you can always come to our training venue in Brighton to complete the assessment. To be able to complete your final assessment online, you must have access to our assessment program called “Zoom”. Photographic ID must be seen before taking the final assessment, this can be a driving licence or passport.
Final assessment dates will be given to you once you have reached the needed learning outcomes and when you advise us that you are ready. You must notify us of your chosen exam date at least eight weeks before the final assessment exam date. Please note that if you are not taking your final assessment at Brighton Holistics, Brighton Holistics cannot be responsible for the assessment date given to you or the timeframe by other training establishments.
24.3 - It is the learns responsibility to make sure that all coursework is saved and backed up. Lost coursework is the reasonability of the learner, not Brighton Holistics. If you are completing your assessment with another ITEC or VTCT assessment centre, you must take your original Pathology assignments with you on your assessment day, failure to do this would mean you can't sit your assessment.
24.4 - Please note that when you are completing your online assessments, you must make sure that you have a good Wi-Fi, 3g or 4g connection. If the signal keeps breaking, then your assessment will be cancelled, and you will have to reschedule your assessment. This will be classed as a failed assessment. We advise the use of a computer with a webcam to complete your final assessment, we do not advise trying to complete your assessment on a smartphone or tablet. For further information on the program we use for assessment please click on this link. https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials?_ga=2.28205500.1888201004.1592337502-1868103414.1592337502 . You may be asked to download an app or software to give you full functionality. Your Assessment will also be recorded for assessment Invigilation purposes.
24.5 - Please note that a final assessment can only be taken once, an administration fee of £45 will be charged per additional assessment. Please note that this fee will be £100 for an ITEC or VTCT qualification. If you are completing your assessment at another ITEC or VTCT assessment, there's cost may differ. The Learner would need to pay the chosen assessment centre fees and not Brighton Holistics.
All our courses are invigilated by an assessor to maintain the quality of the course and the qualification. Course certificates are normally issued within five working days after completing your final assessment. Office hours are Monday to Friday 9 am to 5 pm, excluding bank holidays. Please note that ITEC and VTCT and take three to four months for certification to be issued. This is not down to Brighton Holistics.
25 - Feedback
At the end of the course, you will be sent a feedback form via email. This is extremely important for us to make sure that we are offering the correct level of service. Please take the time to complete this as we value your comments.
26 - Security
Brighton Holistics has been a victim of crime in the past. Anyone caught damaging or stealing property from these premises will have criminal proceedings brought against them. Please note that CCTV operates within the buildings and grounds of Brighton Holistics.
27 - Threatening, Intimidating and Unprofessional Behaviour
Please be aware that any form of threatening behaviour, including verbal or physical abuse, unprofessional behaviour, or being made to feel guilty will not be tolerated at Brighton Holistics, either in the classroom, on the telephone, email or social media. If the tutor believes that they or another student feels threatened or intimidated, you will be asked to leave the premises. If you refuse to leave, the police will be called, and the incident will be reported to your professional body. Your course will not be rearranged, and no refund will be offered under any circumstance.
28 - Pre-Course Reading
You will need Adobe Reader (pdf reader) to read the downloadable manuals; this can be downloaded by clicking here. All downloadable manuals can be read on any smartphone, tablet or computer.
Please download and read before the start of your course.
Complementary therapy, Beauty Courses, Reiki and Sports Therapy
If you require any help or advice regarding your training, please don't hesitate to call Brighton Holistics on: -
01273 672 690 option 1 to book a course.
01273 672 690 option 2 if you have already booked a course.
01273 672 690 option 3 regarding your payment.
- Brighton Holistics - Call Recording Policy - Please click here for further information
28.1 - Non-Course Related Products
We will process and despatch your order as quickly as possible. Please allow extra time during busy sale periods such as December. We do everything we can to meet the delivery times specified in this section. However, delivery times may occasionally be affected by factors beyond our control, and therefore, they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
28.2 - UK STANDARD: please allow 5-7 working days for delivery
- £3.95 on all orders up to the value of £35
- FREE on all orders of £35 plus
The appropriate delivery charge is shown at checkout. Very occasionally, different products in the same order may be delivered separately. If we are not able to provide all the products together, we will not charge you extra delivery costs.
28.3 - Returns
We will ask you to return the product and, within seven working days of our receipt of the returned goods, will refund your credit or debit card. Any refund due to a fault or other defect will include reimbursement of the applicable delivery charges. If you are not completely happy with your product for any other reason, you may return the product to us within seven working days of receipt for a full refund, but we shall not reimburse the cost of returning the product.
29 - Complaints Procedure
Brighton Holistics prides itself on the level of service we offer, however sometimes we do get things wrong (we are human). If we have done something wrong, please tell us via our complaints procedure so that we can get things put right for you. For further information on this, please click here.
29.1 - Unacceptable Actions Policy
This policy covers all areas of work undertaken by Brighton Holistics. It applies to people our staff come into contact with during the course of our business, including current and potential consumers, their representatives and our participating companies. Contact covers various forms, including social media, telephone, face to face, and written correspondence. Sometimes, people using our service use behaviour, actions or general conduct that makes it very difficult for us to deal with. In such cases, we issue and take action to protect our staff as such that is underwritten within this policy. For further information on this, please click here.
30 - Governing Law and Jurisdiction
These terms shall be governed by and construed in accordance with the laws of England and any dispute shall be subject to the non-exclusive jurisdiction of the English courts.
Statement - The principal and senior tutor of our team is dyslexic, and a number of the emails sent from him are sent through an email dictation program, so we apologise if the email has incorrect spelling and grammar.
Please note by booking a course with Brighton Holistics you agree to these terms and conditions.
Please note Brighton Holistics prides itself on its transparency and accountability. Our terms and conditions are very clear, and we will not deviate from them.
Brighton Holistics Assessment Malpractice Policy
The aim of this policy is to ensure that there are no acts that seek to undermine the integrity and validity of assessment and the certification of the qualifications.
The term malpractice covers any deliberate actions, neglect, default or other practice that compromises, or could compromise:
- The assessment process;
- The integrity of a regulated qualification;
- The validity of a result or certificate;
- The reputation and credibility of the Awarding Body; or,
- The qualification or the wider qualifications community.
Malpractice may include a range of issues from the failure to maintain appropriate records or systems to the deliberate falsification of records in order to claim certificates.
Maladministration is any activity, neglect, default or other practice that results in the Learner not complying with the specified requirements for delivery of the qualifications as set out in the relevant codes of practice, where applicable.
All Learners enrolled on any qualification must be registered with the relevant awarding body, i.e. FHT
Brighton Holistics does not tolerate actions or attempted actions of malpractice by:
Brighton Holistics may enforce penalties and/or sanctions on Students where incidents or (attempted incidents) of malpractice have been identified and proven.
Our rigorous assessment process will be open and fair when handling incidents or (attempted incidents) of malpractice.
The policy on malpractice aims to:
- Record the incidents or (attempted incidents) of malpractice
- Inform the students as soon as practicable by email, phone or by letter
- Inform the students of their rights and responsibilities
- Provide the students with an opportunity to discuss how they intend to rectify the situation
- Involve members of the Programme and Management team to investigate proven
- malpractice incidents or (attempted incidents).
- Handle the investigation in a fair, balanced and timely manner.
Brighton Holistics reserves the right in suspected cases of malpractice to withhold the issuing of a certificate, whilst the investigation is being carried out. The outcome of the investigation will determine whether or not the certificate is withheld or not.
Intervention and Support for Students
Students will be taught the process and appropriate formats for recording cited texts and other source materials or other materials including websites through face to face feedback sessions, study skills class and online formative feedback.
It is necessary for all students to sign a declaration for all assessed work to authenticate that it is their own work. This will ensure that when any incidents of malpractice have been identified or suspected, it would be considered as evidence which may be used in any investigation. The students must be made aware of this on each occasion that the document is being signed, confirming that they are agreeing to the statement. As a result of signing the statement which states that: “the work is their own”, prior to signing.
Types of Students Malpractice
Plagiarism – by copying and claiming another person’s work as your own, including artwork, images, words, computer-generated work, such as internet sources, inventions whether published or not without appropriately acknowledging the source and giving credit where credit is due.
Collusion – by working together with other students to produce work that is submitted for assessment as individual work.
Impersonation – by pretending to be someone else in order to produce work for another Student or arranging for another person to take the place of another Student in an assessment or exam.
Altering – any results documentation, including assessment grading records and certificates.
Cheating - in a way that gains an unfair advantage through inappropriate methods.
Inappropriate Material - Inclusion of inappropriate, offensive, discriminatory or obscene material in assessment evidence. This includes vulgarity and swearing that is outside of the context of the assessment, or any material of a discriminatory nature (including racism, sexism and homophobia).
Inappropriate Behaviour - Inappropriate behaviour during an internal assessment that causes disruption to others. This includes shouting and/or aggressive behaviour or language and having an unauthorised electronic device that causes a disturbance in the examination room.
Frivolous Content - Producing content that is unrelated to the question in scripts or coursework.
Who will be involved in the malpractice Investigations?
- Course Assessors/Tutors.
- Internal Quality Assurance Officer.
- Member(s) of the Management Team.
Who will contact the Student?
- Internal Quality Assurance Officer
The Management Team will determine the penalty or penalties that Student may receive after all the processes and procedures have been explored during the course of the investigation.
What are the timescales?
Where any form of malpractice is identified the Student will be given time to re-submit his/her work with the next assignment submission deadlines which are normally at the end of each term.
If on the second submission the Student has been identified or suspected of any incidents or (attempted incidents), then they will be asked to re-enrol and re-do the module in the classroom.
Failure to comply with the above opportunities, the matter will be referred back to the Management Committee for a final decision. However, if the student is not satisfied with the decision then he/she can appeal the decision.
Types of Staff Malpractice:
The following includes examples of what Brighton Holistics considers to be malpractice by staff.
- Failing to keep awarding body assessment records safe and secure.
- Altering assessment and grading records without the proper authority.
- Influencing the outcome of the assessment by producing work for Students or providing the support that influences the grade awarded.
- Producing false witness statements.
- Allowing evidence which is known not to be the Students own work to be included in the assessment.
- Facilitating and allowing impersonation and collusion.
- Inappropriate use of the reasonable adjustments and special considerations policy, where the support has the potential to influence the outcome of the assessment.
- Making fraudulent certification claims and/or claiming for a certificate prior to the student completing all the requirements for assessment.
- Obtaining unauthorised access to assessment and verification material.
Types of Centre Malpractice:
Insecure storage of assessment instruments and marking guidance.
- Misuse of assessments, including inappropriate adjustments to assessment decisions.
- Failure to comply with requirements for accurate and safe retention of Learner evidence, assessment and internal verification records.
- Failure to comply with awarding body procedures for managing and transferring accurate Learner data.
- Excessive direction from assessors to Learners on how to meet national standards.
- Deliberate falsification of records in order to claim certificates.
The policy also concerns those actions that:
- Compromises attempt to compromise or may compromise the process of assessing the integrity of any qualification or the validity of an exam result or certificate; and/or damages the authority, reputation or credibility of Brighton Holistics, awarding body or any officer or employee.
- The Management team takes seriously any suspected or reported case of malpractice or maladministration, which may be the result of a deliberate act, neglect, or failure in practice or system, or due to actions of an individual(s).
- Brighton Holistics will take appropriate disciplinary actions against the alleged/reported malpractice staff and the awarding body will be informed if deemed appropriate depending on the seriousness of the matter.
- Should students or others wish to report possible malpractice or maladministration they should contact the Principal of Brighton Holistics on 01273 672 690.
Stage 1 - Review
Students or staff members may request a review of the decision made following the above process. The review is conducted by a panel consisting of representative(s) of the Tutor, IQA, assessor. The panel will consider the report made initially on the malpractice incident, imposed penalties as well as any new information or evidence subsequently provided by other relevant parties. Following a review, the initial decision may be upheld or overturned, or upheld but with a change to the penalties originally imposed.
Stage 2 – Appeal:
If the student or staff member does not agree with the outcome of the review, they have the right to take the process to Stage 2, which would involve an independent review of the case. An appeal at Stage 2 will only consider whether the panel set by Brighton Holistics at the review stage applied its procedures consistently, properly and fairly during the original investigation and/or the Stage 1 review and will cover any inconsistencies if noted.
The appeal panel will have had no involvement with the assessment or the administration of assessments and have no personal interest in the decisions under consideration.
The appeal panel may uphold the original decision, or overturn it on the grounds that procedures were not properly followed. The appeal panel will not review the original investigation.
The Principal of Brighton Holistics is responsible for ensuring that all parties affected by decisions on malpractice or maladministration are informed of the outcome of the above processes.
Reporting to the Awarding Body:
Malpractice or attempted acts of malpractice that have influenced the assessment outcomes will be immediately reported to the Awarding Body and in cases of malpractice to the qualifications regulator if there's evidence that results or certificates may be invalid.
Oversee all investigations into suspected or alleged malpractice; withhold the issuing of results until the conclusion of the investigation, or permanently, where the outcome of the investigation warrants it; apply the sanctions and penalties listed in this document in cases of proven malpractice; report the matter to the regulators and other awarding bodies in accordance with the regulators’ General Conditions of Recognition and report the matter to the police if proven malpractice involved the committing of a criminal act.
Brighton Holistics and the Awarding Body reserve the right, in suspected cases of malpractice, to withhold the issuing of results or certificates while an investigation is in progress.
Brighton Holistics General Data Protection Regulation (GDPR) Policy Statement
Brighton Holistics is fully committed to full compliance with the requirements of the General Data Protection Regulation. Brighton Holistics will, therefore, follow procedures which aim to ensure that all team members who have access to any personal data held by Brighton Holistics are fully aware of and abide by their duties under the General Data Protection Regulation. Brighton Holistics will not share any information with any third party.
Statement of policy
Brighton Holistics needs to collect and use information about people with whom it carries out business in order to operate and carry out its business. This personal information must be handled and dealt with properly however it is collected, recorded and used and whether it is on paper, in computer records or recorded by other means.
Brighton Holistics regards the lawful and appropriate treatment of personal information as very important to its successful operations and essential to maintaining confidence between Brighton Holistics and those with whom it carries out business. Brighton Holistics therefore fully endorses and adheres to the Principles of the General Data Protection Regulation.
Handling personal/special category data
Brighton Holistics will, through management and use of appropriate controls, monitoring and review:
- Use personal data in the most efficient and effective way to deliver better services
- Strive to collect and process only the data or information which is needed
- Use personal data for such purposes as are described at the point of collection, or for purposes which are legally permitted
- Strive to ensure information is accurate
- Not keep information for longer than is necessary
- Securely destroy data which is no longer needed
- Take appropriate technical and organisational security measures to safeguard information (including unauthorised or unlawful processing and accidental loss or damage of data)
- Ensure that information is not transferred abroad without suitable safeguards
- Ensure that there is general information made available to the public of their rights to access information
- Ensure that the rights of people about whom information is held can be fully exercised under the General Data Protection Regulation
These rights include:
- The right to be informed
- The right of access to personal information
- The right to request rectification
- The right to request erasure
- The right to restrict processing in certain circumstances
- The right to data portability
- The right to object to processing
We will retain your information for the periods stated below unless or until you request us to do otherwise.
We collect and process your personal information for the following purposes:
- To process your order
- To provide you with the best possible service
We will hold your name, address, email address, phone number, date of birth and any other relevant details/information you provide to us. We use this information to maintain contact with you to provide your requested services, manage their delivery and bill you for them. We retain this information in our electronic database for five years after the most recent event we host for you, and for seven years in our financial records (due to statutory requirements). Where we have not hosted a course/event for you, we will retain the details relating to your initial enquiries of services for no more than two years
While we retain your contact information, we will contact you about our services. You may unsubscribe from such communications at any time.
Please note that all telephone calls are recorded for training and quality purposes.
We do not share personal information with any third parties except if requested by law. If you have concerns or queries about any of these purposes, or how we communicate with you, please contact us at the address given below.
Programs used where your information is used/stored
- Mailchimp - for occasional mailouts
- WooCommerce - Website
- Really Simple Systems - Database
- Zoom - Conference calling / Assessment
- GoToMeeting - Conference calling / Assessment
- Brighton Holistics Learners Portal (Moodle) is hosted by Hunken Group
- We use Apple equipment including iCloud, Apple mail and iCal
- Nameco - Secure Email hosting, and web hosting
- HiHi - for our phone system (4com)
- 02 - for all mobile communication
- Xero - for all accounts and invoices
- Paypal - all online and card payments
- CCTV and door entry system - is stored on an internal hard drive and is supplied by Hickvission
Computer system and Connections
All Computers used by Brighton Holistics are connected to a VPN.
Brighton Holistics occasional works in South Africa, using the same systems listed above. Brighton Holistics follows the same principle as if was working within the UK.
The right to access personal data:
General Data Protection Regulation 2018 gives individuals who are subject of personal data (known in the General Data Protection Regulation as ‘data subjects’) a general right of access to personal data that relates directly to you.
To request information, a written request and proof of identity must be received before any such information will be released by Brighton Holistics. We aim to supply all requests in a calendar month as prescribed in the General Data Protection Regulation this will be calculated from the day on which the Brighton Holistics receives the written request.
All data subject access requests must be in writing (email not accepted).
All requests should be addressed to:
Mr J Matson-Higgins FFHT.
Principal and Senior Tutor.
Brighton Holistics Ltd
206 Warren Road,
The United Kingdom.
Brighton Holistics Data Protection policy was updated on January 1st, 2018 in line with the new GDPR legislation for May 25, 2018. Brighton Holistics is fully registered with the Information Commissioner's Office (ICO).