List of active policies

Name Type User consent
The Learners Portal Site policy All users
Brighton Holistics Terms and Conditions Site policy All users
Assessment Malpractice Policy Site policy All users
General Data Protection Regulation (GDPR) Policy Statement Site policy All users

Summary

Welcome to the Brighton Holistics Learners Portal

Full policy

Before you can access the portal, we have to show you some polices this is an accreditation and regulation requirement. You will only need to read these once. Once you have read these, the system will remember that you have read these.

The Brighton Holistics Learners Portal had been made as user-friendly as it possibly can be. The system explains what is required for your course and contains a lot of information.

Every effort has been made to ensure that the information and advice given in this manual are accurate and up to date. Brighton Holistics believes that the information is true, safe and accurate at the time of production. Brighton Holistics cannot accept any legal responsibility or liability for any errors or omissions that may be made. Brighton Holistics accepts no legal responsibility or liability whatsoever for the accuracy of the information, conclusions that may be drawn from it, how the information is interpreted and implemented by the reader or any third party and any injury howsoever caused, to any person. This is the basis on which the information is presented.

It is important that therapists only carry out treatments they are insured for. Please speak to your professional body/insurance company to make sure you have the correct cover in place and that your policies are up to date, with any new training courses you have completed.

Copyright 

All rights are reserved. The copying or reproducing of any of the content of this website or training material is strictly prohibited without prior consent. The content of all Brighton Holistics training material, even when unbranded, remains strictly under the ownership and copyright of Brighton Holistics and may not be copied or duplicated by any means without explicit permission from Brighton Holistics. All intellectual rights to all Brighton Holistics products remain strictly with Brighton Holistics.

Permissible Use of Training and Training Manuals

Brighton Holistics offers practitioner training courses to learners providing them with the skills for delivering therapy. Our courses are not designed or intended to permit students to provide training themselves. All course materials are strictly intended for reference purposes when delivering therapy. The unauthorised copying, distribution or other use of training manuals or materials is a severe breach of copyright.

 

We hope that you enjoy this course, and if we can do anything to help and support your time with us, just let us know. Please don’t hesitate to email us on admin@brightonholistics.co.uk.


Summary

Brighton Holistics Bookings Terms and Conditions for all courses 

Full policy

This text has been taken from the Brighton Holistics Booking Terms and Conditions.

The full term and conditions can be found at https://www.brightonholistics.co.uk/booking-terms-and-conditions/

2.1 - Cancellation Policy 
In the unlikely event, the course date you have chosen is cancelled by Brighton Holistics an email will be sent to you, you will be offered an alternative date. If you cannot attend this date, then Brighton Holistics will refund your deposit and/or all course fees that have been paid. Brighton Holistics will not be liable for any expenses incurred by the learner associated with joining that course.

2.2 - Cancellations Payments

  • Due to limited places on our courses, all deposits are strictly non-refundable.
  • Courses cancelled within fourteen days of the course start date = 100% of the course fee will be forfeited
  • Courses cancelled more than fourteen days of the course = a credit note will be issued for 100% of any fees paid to be used on another course but must be used within four months of issue.
  • If you chose not to complete your course once you have started for any reason, no refund will be given.
  • If you have requested or booked on a one to one training day and you cancel the training day for any reason no refund will be given a credit note will be issued for 100% of any fees paid to be used on another course but must be used within four months of issue.
  • If you have booked a continuing education course (and upgrade course) and you cancel the training for any reason no refund will be given a credit note will be issued for 100% of any fees paid to be used on another course but must be used within six months of issue.

2.3 - Please ensure that you are booking onto the correct course. Refunds will not be available to any learner who has started or completed a course, who then decides that it does not meet with their requirements.

2.4 - A learner can request to transfer their course start date only once, with the express permission of the Brighton Holistics Administration Office. This must be applied for by email and needs to be requested 14 days before the course start date. Any requests received less than 14 days from the course start date will be dealt with as stated in 2.2.

2.5 - If you have received funding to attend your course and you decide not to complete for any reason, Brighton Holistics have to notify the funding agency of your decision. The funding agency may then recoup the funds paid. This is the reasonability of the learner to pay these funds back to the funding agency, not Brighton Holistics.

2.6 - Cancellations will only be dealt with during office hours Monday to Friday. 9am till 5pm, excluding bank holidays. If you email or telephone out of these office hours, the cancellation will be dealt with on the next working day. This will be the date the cancellation was received and will be the date the admin office will work from.

3 - Course Instalment Payments
Payment plans are only available on level 3, 4, and 5 therapy qualification courses and not available for online courses. If a payment plan is arranged between Brighton Holistics and the learner to fund a course this will be at 0% interest. The payment plan is set up at the time of paying the deposit and cannot be set up once the course has been confirmed. An invoice will be sent to you on the 1st of each month for the agreed amount and must be paid within 7 days. A loan agreement between Brighton Holistics and the learner must be signed. Proof of address must be supplied (copy of driving license or latest utility bill) when returning the loan agreement. Apart from sending your monthly invoice, Brighton Holistics will not chase you for your monthly payments. Any late payments will be liable for a 20% late payment fee.  All courses must be paid in full before the course start date unless otherwise agreed with Brighton Holistics. Once a payment plan is in place full payment must be made even if you decide to cancel the course or decide to leave the course before the course completion for whatever reason. Once a course has been confirmed the course cannot be transferred to another person course. Course fees cannot be transferred to an alternate course or start date and are non-refundable. Please note that a loan agreement can only be put in place for people who live in the United Kingdom. If a loan agreement is not returned to Brighton Holistics you are still bound to this agreement by agreeing to the Brighton Holistics booking term and conditions. Brighton Holistics reserves the right to pursue any non-payment legally.

5 - License to Practice Therapy
Some London boroughs require therapists to have a license and specific qualifications (i.e.: FHT, VTCT, NVQ or Level 3). It is each student’s responsibility to check that the course they have booked onto will meet the requirements of their local council or any employer whom they wish to work for. This must be done before booking onto a training course as refunds are not available to any student who has started or completed a course, who then decides that it does not meet their requirements.

6.1 - Tutors and Courses
Brighton Holistics has male and female tutors and courses are open to both men and women. We are unfortunately unable to guarantee whether your course will be offered by a male or female tutor. If you explicitly do not wish to practice on a male or female client, then you may be required to provide your own model for your training.

6.2 - If you have booked onto a Swedish Body Massage Level 3 course or a Body Massage Level 3 course, we may at times find it necessary to upgrade you to Sports Massage Level 3. This will be of great benefit to you, as this course will give you much more underpinning knowledge and additional techniques which can be used in your massage therapy when qualified.

7.1 - Course Start Times

  • All courses start at 10.30am
  • All courses finish around 4.30pm*
  • A Half day will finish at 2pm*
    * Reiki 1st degree finishes at 3pm and Introduction to Aromatherapy finishes at 2pm

7.2 - Late Arrival
If you find that you may be arriving late for a course, we require you to contact the Brighton Holistics as soon as possible. You must make contact before 10.30am (the start time for the course). If you arrive later than 30 minutes after your course start time, you may not be able to participate with the course and may be required to attend a future training date, where an additional fee of £125 will be charged. This is entirely at the discretion of Brighton Holistics. Please do your best to avoided lateness by checking the route to Brighton Holistics well in advance and researching alternative routes if delays seem likely. Note that by just entering the Postcode into a Sat Nav or Google Maps, you will not be taken directly to course location, you must enter the street number as well. Please see your welcome manual, which was e-mailed to you when you booked your course, for full directions and instructions on how to get to the course venue.

8 - Photographing or Videoing (with I-phone, tablet or any other device)
Learners are NOT PERMITTED to take pictures or to film fellow students, tutors or procedures on any courses at any time without the express permission of Brighton Holistics. If due to a learning requirement, you wish to film any training, you must make Brighton Holistics aware of this before the start of your course so that we can discuss with your potential options in this regard. If any learner is found to be filming without permission, the learner will be asked to delete any images or film and to show proof that they have done it. If the learner continues to film after being asked not to, they will be asked to leave the training and no refund for the course will be offered.

9 - General Contraindications (these apply to all courses)
Brighton Holistics reserves the right to withhold training if any of the following health and safety contraindications are present in any student or model who attends a training course. It is the responsibility of the student to check the contraindications listed below before booking a course. All the general contraindications apply to all students and models unless agreed with Brighton Holistics prior to the training date. If you require any advice on these conditions, please call us on 01273 672 690.

  • Fungal conditions (on the hands or feet), verrucae on the feet and/or warts on the hand. (These must be covered)
  • Pregnancy (all stages). If you are attending a pregnancy massage course your model must be past their first trimester.
  • Any physical disability or restriction of any kind, in any part of the body, which prevents free movement for delivering (and receiving of) the techniques of each training course.
  • ALL infectious diseases and ANY infectious condition such as Viruses, colds, cold sores, warts as well as bacterial infections such as impetigo, boils, conjunctivitis, sties, ringworm etc.
  • Under the influence of alcohol or drugs.
  • Extensive wounds, cuts, bruises or abrasions to hands and/or feet, or in any area of the body where the treatment will be performed.
  • Extensive (or recent/severe) inflammation anywhere in the body (including severe, localised sunburn).
  • Central nervous disorders, cerebral palsy, multiple sclerosis and Parkinson’s Disease, trapped, pinched or inflamed nerve.
  • Bulging or herniated disc.
  • Numbness, tingling or reduced sensitivity in the extremities or in any treatment area.
  • Thrombosis/embolism or phlebitis, recent stroke, haemorrhage or blood clots.
  • Excessively high or low blood pressure, dizziness and/or nausea.
  • Serious heart conditions/circulatory disorders/severe varicose veins.
  • Paranoia, psychosis or schizophrenia.
  • Osteoporosis, spondylitis, severe rheumatoid or osteoarthritis.
  • Any undiagnosed condition or illness.
  • Head lice or nits.
  • Recent head injury or neck injury (including whiplash).
  • Recent operations/surgery: anywhere in the body.
  • Diarrhoea and/or vomiting.

10.1 - Requirements on the day 
Please bring a cold lunch with you (e.g. sandwiches, salad, etc.); we do not have any food preparation areas for the heating up of food, but we do have refrigeration facilities. Please avoid bringing food that has strong aromas as this is not only a training room but also a treatment room.

  • Please bring some flip flops or other indoor shoes with you to wear around the treatment room.
  • Refreshments such as tea, fruit teas, coffee and water are all provided

10.2 - Please also bring four large bath towels and one hand towel, these will be used by yourself during the practical training session. Please note that Brighton Holistics do not supply towels for training.

Towels will not be required if you are attending the following courses: -

  • First Aid
  • Seated Chair
  • Indian Head
  • Reiki courses
  • Working with Pre-Blended Oils
  • Introduction to Aromatherapy
  • Aromatherapy Product Making

12.1 - Training Manuals, Case Studies and Certification
Brighton Holistics uses a computerised education system called a “Moodle” (we call this the Learners Portal) for all courses. This system is used across all education levels and is easy to use. You will need to have basic computer skills to use this system. An email will be sent to you on your training day giving you the information you need to access this system.

12.2 - Training Manuals: Will be downloadable to each learner via their online Learning Portal. These manuals will be available to download for 60 days once your course has started. It will be the learner's responsibility to download and save their training manuals within this time. Manuals can be read on all devices.

12.3 - Case Studies: Each qualification course (level 2, 3 and 4) will require case studies. A short course may also require you to complete case studies to obtain a full diploma certificate. This information will be shown on the relevant course website page. All case studies will need to be uploaded to the Learners Portal. It is the learner’s responsibility to make sure that all work is saved and backed up. Once the learning outcomes have been achieved and you have completed your course, the Learners Portal will be saved and archived, and you will no longer have access to this course.

12.4 - Certification: On a Short Diploma / CPD course you will be required to upload a copy of your Level 3 qualification to the Learners Portal before certification can be issued. This is a requirement from the course accreditor. It is the learners’ responsibility to ensure they have the required pre-course requisite before booking onto a course.

12.5 - If you complete a Short Diploma / CPD course but choose to complete with a CPD certificate, we will not be able to offer a diploma certificate after the CPD certificate has been issued. For further information on the difference between CPD and Diploma certification please click here. Please note that we do not offer a CPD certificate for Manual Lymphatic Drainage or Oncology Massage.

12.6 - Certification for all our courses is sent via email. This is sent to you once you have met the learning outcomes and final assessments. We aim to have all the certification sent to you within seven working days.

12.7 - Certification will be issued under the name you gave at the time of booking. Please make sure you keep copies of manuals and certificates as duplicates will not be issued.

12.8 - Please also note that if you fail to log in to the system for 60 days, the system automatically removes you, and all uploaded work and grades will be deleted. It is the learners’ responsibility to log in and keep the system updated, not Brighton Holistics. Brighton Holistics will not be responsible for work which is lost or deleted.

13.1 - Course Timeframe - Short CPD and Diploma Courses 
All short courses which require case studies must be completed within 2 months (60 days) of your course start date. The course can only be extended by 4 months after the original 2 months totalling (6 months). You must apply in an email to admin@brightonholistics.co.uk for an extension. There will be a £40 administration fee for extending your course. After this time, you will be required to start the course again at your expense, or you can opt for a CPD certificate to be issued).

13.2 - Course Timeframe - Level 2 Beauty Qualifications
Coursework must be completed within the 2-month allotted timeframe. Courses can only be extended/deferred with the express permission of Brighton Holistics. You must apply in an email to admin@brightonholistics.co.uk for an extension and documentation may be required from you for this. There will be a £180 administration fee for extending your course. If the course overruns and goes over a 4-month period from the course start date you will be required to attend additional training and will be required to pay for this time. The course can only be extended to a maximum of 6 months from your original course start date. After this time, you will be required to start the course again at the full current course price.

13.3 - Course Timeframe - Level 3 Qualifications
All coursework must be completed within the 10-month allotted timeframe. Courses can only be extended/deferred with the express permission of Brighton Holistics. You must apply via email to admin@brightonholistics.co.uk for an extension and documentation may be required from you for this. There will be a £180 administration fee for extending your course and this will extend your course for 2 months. The course must then be completed within the 12-month time frame. If you require additional time to complete your course, an extension will only be granted on medical grounds and medical documentation will be required. The course can then only be extended by a further 6 months to a total of 18 months from the course start date. In this case, you will be required to attend two additional training days at a cost of £145 per day and the learner will need to supply a model for each training session. If you do not complete the course within the 18-month maximum timeframe, you will need to rebook onto a new course and start the course from the beginning at full course cost price.

13.4 - Course Timeframe - Level 3 Upgrade Qualifications
Coursework must be completed within the 6-month allotted timeframe. Courses can only be extended/deferred with the express permission of Brighton Holistics. You must apply in an email to admin@brightonholistics.co.uk for an extension and documentation may be required from you for this. There will be a £180 administration fee for extending your course. If the course overruns and goes over an 8-month period from the course start date you will be required to attend additional training and will be required to pay for this time. The course can only be extended to a maximum of 10 months from your original course start date. After this time, you will be required to start the course again at the full current course price.

13.5 - Course Timeframe - Level 4 and 5 Qualifications
Coursework must be completed within the 6-month allotted timeframe. Courses can only be extended/deferred with the express permission of Brighton Holistics. You must apply in an email to admin@brightonholistics.co.uk for an extension and documentation may be required from you for this. There will be a £180 administration fee for extending your course. If the course overruns and goes over an 8-month period from the course start date you will be required to attend additional training and will be required to pay for this time. The course can only be extended to a maximum of 10 months from your original course start date. After this time, you will be required to start the course again at the full current course price.

13.6 - Courses with multiple therapy disciplines
If your course is made up of different disciplines, (Massage Diploma, Complementary Therapy Diploma, Sports Massage Diploma) it's the learner's responsibility to choose the date which best suits you for each course.  Dates for each course must be selected from the course listing shown on the Brighton Holistics website www.brightonholistics.co.uk. To book a place on the chosen discipline, we ask that you go through the normal course booking procure but the use the "telephone order" option to confirm your booking. We will then, in turn, confirm the course booking to you. Please read 11.1 regards models.

13.7 - Course Dates
Brighton Holistics publish all the training dates for courses via the website www.brightonholistics.co.uk, it is the learner's responsibility to make sure that they are available for all training days as every course requires 100% attendance. Please see above regards course time frames etc.

13.8 - Products Used During Practical Training Days 
While you are at Brighton Holistics all training products will be supplied. If you require or use any special products (e.g. vegan) please bring these with you on the training day.
The Products we use are: -
Massage Wax - From Annies Waxes (beeswax)
Essential / Carrier Oils  - Tisserand and Base formula all ethically sourced (aromatherapy courses only)
Cleansing products - General hand and foot sanitiser

14.1 - Assessments for Level 2, 3 and 4 Qualifications

14.1.1 - We offer three routes for qualifications: ITEC, VTCT and FHT.

14.1.2 - ITEC and VTCT are the largest Government approved Awarding Bodies and FHT is the largest and leading professional association for complementary, beauty and sports therapy.

14.1.3 - All FHT qualifications taught at Brighton Holistics follow the National Occupational Standards and Core Curricula in the UK.

14.1.4 -The reason for working with three very high-profile organisations is to give you the learner the best options to suit your requirements.

14.1.5 - The courses follow the same format, but the final assessment process is different.

14.1.6 - All the prices shown on the Brighton Holistics website include VAT and one FHT final assessment. If you choose to go down the ITEC or VTCT assessment route, an assessment fee of £200 will be charged per therapy discipline. This is to cover all the additional costs incurred for this assessment.

14.1.7 - Please do not arrive more than 5 minutes early for your assessment. If you are more than 5 minutes late this will be an instant fail and you will be invited to retake. A £125 administration fee will be applied if this happens.

14.1.8 - Please make sure that you arrive ready for your assessment. Therapy dress and professional standards must be adhered to during your assessment and you must arrive ready for the assessment. Nail varnish and false nails must be removed before any assessment.

14.2 - Please note once your assessment has been confirmed your assessment cannot be cancelled, as the assessor and external assessor have been booked and confirmed. If you fail to turn up or cancel your assessment this will result in a £125 cancellation fee being applied. Assessment dates will be offered to you in plenty of time before your scheduled assessment. Please note that we do not run assessments every month. If you are ready to complete your final assessment early, this can be completed after you last practical tutorial day. If you extended your course for any reason, you will be notified of any planned assessment each time an assessment date has been arranged, and it is the learner responsibility to confirm the date. Once an assessment notification has been published Brighton Holistics will not chase you to confirm the date. Assessment dates are set by the internal assessor, external assessor and external verifier not Brighton Holistics.

14.3 - Please note that attending the practical assessment does not mean that you have passed. If you do not meet the required level, you will be asked to return for extra training and to take another assessment.  There will be a fee of £125 for this additional assessment which will take place on the next planned assessment date.

14.4 - Please note that the assessment can be stopped at any time by the client/model or the assessor if either feels that the standards are not being met. The reasons for stopping the assessment will be explained and documented on the assessment paperwork.

14.5 - It is the learns responsibility to make sure that all coursework is saved and backed up. Lost coursework is the reasonability of the learner, not Brighton Holistics.

14.6 - Please bring with you four large towels and a hand towel to use during the treatment along with a blank copy of your consultation form and aftercare documents.

14.7 - After you have completed the practical assessment you will be notified within seven working days of your assessment date whether or not you have met the required level to pass. Your mark will be a pass or fail.

14.8 - All modules of your course must be completed, nothing can be outstanding. Please make sure that everything is uploaded three days before your assessment date, as your portfolio will be locked, and you will no longer have access to it.

15 - Correction & Clarification
Every effort has been made to ensure that the information and advice given in all training courses is accurate and up to date. Whilst the information and advice were given throughout is believed to be true and accurate at the time of production, Brighton Holistics cannot accept any legal responsibility or liability for any errors or omissions that may be made. Brighton Holistics accepts no responsibility or liability whatsoever for the accuracy of the information, conclusions that may be drawn from it, or how the information is interpreted and implemented. This is the basis on which the information is presented, and the courses offered.

16 - Copyright 
All rights are reserved. The copying or reproducing of any of the content of this website or training material is strictly prohibited without prior consent. The content of all Brighton Holistics training material, even when unbranded, remains strictly under the ownership and copyright of Brighton Holistics and may not be copied, duplicated or shared by any means without explicit permission from Brighton Holistics. All intellectual rights to all Brighton Holistics products remain strictly with Brighton Holistics.

17.1 - Permissible Use of Training and Training Manuals
Brighton Holistics offers practitioner training courses to leaners providing them with the skills for delivering therapy. Our courses are not designed or intended to permit students to offer training themselves. All course materials are strictly intended for reference purposes when delivering therapy. The unauthorised copying, distribution, sharing or other use of training manuals or materials is a serious breach of copyright.

17.2 - Privacy
Brighton Holistics is fully committed to full compliance with the requirements of the General Data Protection Regulation. Brighton Holistics will, therefore, follow procedures which aim to ensure that all team members who have access to any personal data held by Brighton Holistics are fully aware of and abide by their duties under the General Data Protection Regulation. Brighton Holistics will not share any information with any third party except if requested by law. For further information on our Data Protection Policy please click here.

17.3 - Links
Brighton Holistics accepts no liability for the content or practices of any websites that may be linked to or through this site or embedded in any of the training portals. Such links are maintained "as is" for information purposes only and Brighton Holistics does not, therefore, necessarily approve of or endorse the content of those sites.

Online Course Bookings & Learners Portal

19.1 - System Service Level       
Brighton Holistics products are hosted securely with a licensed Moodle Partner. Brighton Holistics has a service level agreement with the Moodle Partner that states that the hosting environment shall normally be available on a 24x7 basis with a 99.8% uptime guarantee. This excludes scheduled downtime that is occasionally required for upgrades and is agreed with Brighton Holistics in advance. The system is very stable, and downtime is extremely rare, however, should the Moodle service be lost for a period of time due to circumstances beyond the control of Brighton Holistics, Brighton Holistics takes no responsibility whatsoever for any loss of business or earnings and will not under any circumstances be liable for any costs, losses or inconvenience incurred directly or indirectly from the downtime.

19.2 - Delivery
We endeavour to register all training courses within 24 to 48 hours of taking the booking. If a booking is made during normal office hours - Monday - Friday 9am to 5pm, excluding UK bank holidays, please call Brighton Holistics on 01273 672 690 during office hours - Monday - Friday 9:00 am to 5:00 pm, excluding bank holidays, (Easter Holiday- Good Friday through to Tuesday after Easter - Christmas Holiday December 21 through to January 4) this may be completed quicker.

20 - Certification 
All certificates are sent via email, once the learning outcomes have been achieved. Please make sure you keep copies of manuals and certificates as duplicates will not be issued.

21 - Cancellations (online courses)
Once you have received the online course you have a 7-day cooling off period. However, once you have logged onto the course Portal, no refund will be issued, even if this falls within the first 7 days.

22 - Course Timeframe
All online courses must be completed within 12 months this includes the final assessment. Courses can only be deferred with the permission of Brighton Holistics, an extension will only be granted on medical grounds and medical documentation will be required. You must apply via email to admin@brightonholistics.co.uk for an extension.

23 - Marking Your Coursework
All submitted work is marked by a qualified Assessor and monitored by an IQA (Internal Quality Assurance). We aim to mark all coursework within twenty-one working days of submission. Your Learners Portfolio is marked continually during your course, so please upload work as you complete it, instead of uploading a large number of documents all at once. If there is going to be a delay in marking, we will endeavour to publish this information beforehand within the Learners Portal.

23.1 - Online Assessments
Each course has a final assessment which is completed via the online system.

The system will choose the theory questions and labelling questions for your assessment from a question bank, so we are not able to advise what will be in the assessment.

You cannot take the final assessment until you have met all the learning outcomes required to take the course. These are clearly explained in all our courses.

23.2 - If you are completing the Anatomy and Physiology final assessment for a level 3 qualification, such as Body massage, Reflexology, Aromatherapy etc. this must be completed with an assessor observing your assessment and is completed online by using Facetime or Skype. Once you are ready to take your assessment, please complete the Assessment Request Form to schedule a time. Please click here for the form. If you are taking Anatomy and Physiology as a general knowledge subject this does not need to be witnessed by the assessor.

Please note - ITEC and VTCT qualification exam have to be invigilated by an assessor you will need to take the final assessment at our training venue in Brighton; however, if you live abroad or don’t wish to travel to Brighton, you can take the final assessment at any ITEC or VTCT centre, worldwide. Final assessment dates will be given to you once you have reached the needed learning outcomes and when you advise us that you are ready. You must notify us of your chosen exam date at least eight weeks before the final assessment exam date. Please note that if you are not taking your final assessment at Brighton Holistics, Brighton Holistics cannot be responsible for the assessment date given to you or the timeframe by other training establishments.

23.3 - It is the learns responsibility to make sure that all coursework is saved and backed up. Lost coursework is the reasonability of the learner, not Brighton Holistics. If you are completing your assessment with another ITEC or VTCT assessment centre, you must take your original Pathology assignments with you on your assessment day, failure to do this would mean you can't sit your assessment.

23.4 - Please note that when you are completing your online assessments you must make sure that you have a good Wi-Fi, 3g or 4g connection. If the signal keeps breaking, then your assessment will be cancelled, and you will have to reschedule your assessment. This will be classed as a failed assessment.

23.5 - Please note that a final assessment can only be taken once, an administration fee of £45 will be charged per additional assessment. Please note that this fee will be £100 for an ITEC or VTCT qualification. If you are completing your assessment at another ITEC or VTCT assessment there's cost may differ. The Learner would need to pay the chosen assessment centre fees and not Brighton Holistics.

All our courses are invigilated by an assessor to maintain the quality of the course and the qualification. Course certificates are normally issued within 5 working days after completing your final assessment. Office hours are Monday to Friday 9am to 5pm, excluding bank holidays. Please note that ITEC and VTCT and take three to four months for certification to be issued. This is not down to Brighton Holistics.

24 - Feedback
At the end of the course, you will be sent a feedback form via email. This is extremely important to us to make sure that we are offering the correct level of service. Please take the time to complete this as we value your comments.

25 - Complaints
If in the unlikely event, you feel you wish to make a complaint against Brighton Holistics, our complaints procedure can be found in your Learners Welcome Manual.

26.1 - Security
Brighton Holistics has been a victim of crime in the past. Anyone caught damaging or stealing property from these premises will have criminal proceedings brought against them. Please note that CCTV operates within the buildings and grounds of Brighton Holistics.

26.2 - Threatening, Intimidating and Unprofessional Behaviour
Please be aware that any form of threatening behaviour, including verbal or physical abuse, unprofessional behaviour, or being made to feel guilty will not be tolerated at Brighton Holistics, either in the classroom, on the telephone, email or social media. If the tutor believes that they or another student feels threatened or intimidated, you will be asked to leave the premises. If you refuse to leave, the police will be called, and the incident will be reported to your professional body. Your course will not be rearranged, and no refund will be offered under any circumstance.

Please note that our terms and conditions are very clear and we will not deviate from them.

Brighton Holistics reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately; all alteration are listed below. 

 

 

 

 

 


Summary

Brighton Holistics Assessment Malpractice Policy

Full policy

Aim:

The aim of this policy is to ensure that there are no acts that seek to undermine the integrity and validity of assessment and the certification of the qualifications.

Malpractice:

The term malpractice covers any deliberate actions, neglect, default or other practice that compromises, or could compromise:

  • The assessment process;
  • The integrity of a regulated qualification;
  • The validity of a result or certificate;
  • The reputation and credibility of the Awarding Body; or,
  • The qualification or the wider qualifications community.

Malpractice may include a range of issues from the failure to maintain appropriate records or systems to the deliberate falsification of records in order to claim certificates.

Maladministration:

Maladministration is any activity, neglect, default or other practice that results in the Learner not complying with the specified requirements for delivery of the qualifications as set out in the relevant codes of practice, where applicable.

All Learners enrolled on any qualification must be registered with the relevant awarding body, i.e. FHT

Procedure:

Brighton Holistics does not tolerate actions or attempted actions of malpractice by:

  • Students
  • Staff

Brighton Holistics may enforce penalties and/or sanctions on Students where incidents or (attempted incidents) of malpractice have been identified and proven.

Our rigorous assessment process will be open and fair when handling incidents or (attempted incidents) of malpractice.

The policy on malpractice aims to:

  • Record the incidents or (attempted incidents) of malpractice
  • Inform the Students as soon as practicable by email, phone or by letter
  • Inform the Students of their rights and responsibilities
  • Provide the Students with an opportunity to discuss how they intend to rectify the situation
  • Involve members of the Programme and Management team to investigate proven
  • malpractice incidents or (attempted incidents).
  • Handle the investigation in a fair, balanced and timely manner.

Brighton Holistics reserves the right in suspected cases of malpractice to withhold the issuing of a certificate, whilst the investigation is being carried out. The outcome of the investigation will
determine whether or not the certificate is withheld or not.

Intervention and Support for Students

Students will be taught the process and appropriate formats for recording cited texts and other source materials or other materials including websites through face to face feedback sessions, study skills class and online formative feedback.

It is necessary for all Students to sign a declaration for all assessed work to authenticate that it is their own work. This will ensure that when any incidents of malpractice have been identified or suspected, it would be considered as evidence which may be used in any investigation. The Students must be made aware of this on each occasion that the document is being signed, confirming that they are agreeing to the statement. As a result of signing the statement which states that: “the work is their own”, prior to signing.

Types of Students Malpractice

Plagiarism – by copying and claiming another person’s work as your own, including artwork,
images, words, computer generated work, such as internet sources, inventions whether published or not without appropriately acknowledging the source and giving credit where credit is due.

Collusion – by working together with other Students to produce work that is submitted for
assessment as individual work.

Impersonation – by pretending to be someone else in order to produce work for another Student or arranging for another person to take the place of another Student in an assessment or exam.

Altering – any results documentation, including assessment grading records and certificates.

Cheating - in a way that gains an unfair advantage through inappropriate methods.

Inappropriate Material - Inclusion of inappropriate, offensive, discriminatory or obscene material in assessment evidence. This includes vulgarity and swearing that is outside of the context of the assessment, or any material of a discriminatory nature (including racism, sexism and
homophobia).

Inappropriate Behaviour - Inappropriate behaviour during an internal assessment that causes disruption to others. This includes shouting and/or aggressive behaviour or language and having an unauthorised electronic device that causes a disturbance in the examination room.

Frivolous Content - Producing content that is unrelated to the question in scripts or coursework.

Who will be involved in the malpractice Investigations?

  • Course Assessors/Tutors
  • Internal Quality Assurance Officer
  • Member(s) of the Management Team

Who will contact the Student?

  • Internal Quality Assurance Officer

The Management Team will determine the penalty or penalties that Student may receive after all the processes and procedures have been explored during the course of the investigation.

What are the timescales?

Where any form of malpractice is identified the Student will be given time to re-submit his/her work with the next assignment submission deadlines which are normally at the end of each term.

If on the second submission the Student has been identified or suspected of any incidents or (attempted incidents), then they will be asked to re-enrol and re-do the module in the classroom.

Failure to comply with the above opportunities, the matter will be referred back to the Management Committee for a final decision. However, if the student is not satisfied with the decision then he/she can appeal the decision.

Types of Staff Malpractice:

The following includes examples of what Brighton Holistics considers to be malpractice by staff.

  • Failing to keep awarding body assessment records safe and secure.
  • Altering assessment and grading records without the proper authority.
  • Influencing the outcome of the assessment by producing work for Students or providing the support that influences the grade awarded.
  • Producing false witness statements.
  • Allowing evidence which is known not to be the Students own work to be included in
  • assessment.
  • Facilitating and allowing impersonation and collusion.
  • Inappropriate use of the reasonable adjustments and special considerations policy, where the support has the potential to influence the outcome of the assessment.
  • Making fraudulent certification claims and/or claiming for a certificate prior to the
  • The student completing all the requirements for assessment.
  • Obtaining unauthorised access to assessment and verification material.

Types of Centre Malpractice:

Insecure storage of assessment instruments and marking guidance.

  • Misuse of assessments, including inappropriate adjustments to assessment decisions.
  • Failure to comply with requirements for accurate and safe retention of Learner evidence, assessment and internal verification records.
  • Failure to comply with awarding body procedures for managing and transferring accurate Learner data.
  • Excessive direction from assessors to Learners on how to meet national standards.
  • Deliberate falsification of records in order to claim certificates.

The policy also concerns those actions that:

  • Compromises attempt to compromise or may compromise the process of assessing the integrity of any qualification or the validity of an exam result or certificate; and/or damages the authority, reputation or credibility of Brighton Holistics, awarding body or any officer or employee
  • The Management team takes seriously any suspected or reported case of malpractice or maladministration, which may be the result of a deliberate act, neglect, or failure in practice or system, or due to actions of an individual(s).
  • Brighton Holistics will take appropriate disciplinary actions against the alleged/reported malpractice staff and the awarding body will be informed if deemed appropriate depending on the seriousness of the matter
  • Should students or others wish to report possible malpractice or maladministration they should contact the Principal of Brighton Holistics on 01273 672 690

Appeal Procedure

Stage 1 - Review

Students or staff members may request a review of the decision made following the above process. The review is conducted by a panel consisting of representative(s) of the Tutor, IQA, assessor. The panel will consider the report made initially on the malpractice incident, imposed penalties as well as any new information or evidence subsequently provided by other relevant parties. Following a review, the initial decision may be upheld or overturned, or upheld but with a change to the penalties originally imposed.

Stage 2 – Appeal:

If the student or staff member does not agree with the outcome of the review, they have the right to take the process to Stage 2, which would involve an independent review of the case. An appeal at Stage 2 will only consider whether the panel set by Brighton Holistics at the review stage applied its procedures consistently, properly and fairly during the original investigation and/or the Stage 1 review and will cover any inconsistencies if noted.

The appeal panel will have had no involvement with the assessment or the administration of assessments and have no personal interest in the decisions under consideration.

The appeal panel may uphold the original decision, or overturn it on the grounds that procedures were not properly followed. The appeal panel will not review the original investigation.

The Principal of Brighton Holistics is responsible for ensuring that all parties affected by decisions on malpractice or maladministration are informed of the outcome of the above processes.

Reporting to the Awarding Body:

Malpractice or attempted acts of malpractice that have influenced the assessment outcomes will be immediately reported to the Awarding Body and in cases of malpractice to the qualifications regulator if there's evidence that results or certificates may be invalid.

Oversee all investigations into suspected or alleged malpractice; withhold the issuing of results until the conclusion of the investigation, or permanently, where the outcome of the investigation warrants it; apply  the  sanctions  and  penalties  listed  in  this  document  in  cases  of  proven malpractice; report the matter to the regulators and other awarding bodies in accordance with the regulators’ General Conditions of Recognition.report the matter to the police if proven malpractice involved the committing of a criminal act.

Brighton Holistics and the Awarding Body reserve the right, in suspected cases of malpractice, to withhold the issuing of results or certificates while an investigation is in progress.


Summary

Brighton Holistics General Data Protection Regulation (GDPR) Policy Statement

Full policy

Brighton Holistics is fully committed to full compliance with the requirements of the General Data Protection Regulation. Brighton Holistics will, therefore, follow procedures which aim to ensure that all team members who have access to any personal data held by Brighton Holistics are fully aware of and abide by their duties under the General Data Protection Regulation. Brighton Holistics will not share any information with any third party.

Statement of policy

Brighton Holistics needs to collect and use information about people with whom it carries out business in order to operate and carry out its business. This personal information must be handled and dealt with properly however it is collected, recorded and used and whether it is on paper, in computer records or recorded by other means.

Brighton Holistics regards the lawful and appropriate treatment of personal information as very important to its successful operations and essential to maintaining confidence between Brighton Holistics and those with whom it carries out business. Brighton Holistics therefore fully endorses and adheres to the Principles of the General Data Protection Regulation.

Handling personal/special category data

Brighton Holistics will, through management and use of appropriate controls, monitoring and review:

  • Use personal data in the most efficient and effective way to deliver better services,
  • Strive to collect and process only the data or information which is needed,
  • Use personal data for such purposes as are described at the point of collection, or for purposes which are legally permitted,
  • Strive to ensure information is accurate,
  • Not keep information for longer than is necessary,
  • Securely destroy data which is no longer needed,
  • Take appropriate technical and organisational security measures to safeguard information (including unauthorised or unlawful processing and accidental loss or damage of data),
  • Ensure that information is not transferred abroad without suitable safeguards,
  • Ensure that there is general information made available to the public of their rights to access information,
  • Ensure that the rights of people about whom information is held can be fully exercised under the General Data Protection Regulation.

These rights include:

  • The right to be informed,
  • The right of access to personal information,
  • The right to request rectification,
  • The right to request erasure,
  • The right to restrict processing in certain circumstances,
  • The right to data portability,
  • The right to object to processing.

We will retain your information for the periods stated below unless or until you request us to do otherwise.

We collect and process your personal information for the following purposes:

  • To process your order
  • To provide you with the best possible service

We will hold your name, address, email address, phone number, date of birth and any other relevant details/information you provide to us. We use this information to maintain contact with you to provide your requested services, manage their delivery and bill you for them.  We retain this information in our electronic database for five years after the most recent event we host for you, and for seven years in our financial records (due to statutory requirements).  Where we have not hosted a course/event for you, we will retain the details relating to your initial enquiries of services for no more than two years

While we retain your contact information, we will contact you about our services.  You may unsubscribe from such communications at any time.

We do not share personal information with any third parties except if requested by law.  If you have concerns or queries about any of these purposes, or how we communicate with you, please contact us at the address given below.

The right to access personal data:

General Data Protection Regulation 2018 gives individuals who are subject of personal data (known in the General Data Protection Regulation as ‘data subjects’) a general right of access to personal data that relates directly to you.

To request information, a written request and proof of identity must be received before any such information will be released by Brighton Holistics. We aim to supply all requests in a calendar month as prescribed in the General Data Protection Regulation this will be calculated from the day on which the Brighton Holistics receives the written request.

All data subject access requests must be in writing (email not accepted) or via the Brighton Holistics Learners portal.

All requests should be addressed to:

Mr J Matson-Higgins FFHT.
Principal and Senior Tutor.
Brighton Holistics.
206 Warren Road,
Brighton,
BN2 6DD,
The United Kingdom.

Brighton Holistics Data Protection policy was updated on January 1st, 2018 in line with the new GDPR legislation for May 25, 2018. Brighton Holistics is fully registered with the Information Commissioner's Office (ICO).